“Good results come in different forms. We return the phone calls fast. We let them not sweat out each day or each week. We keep them informed.
And then, if you are talking about money, we strive to get them money. We get them as much money as the insurance company is willing to pay without a fight. But if they are not willing to give us a fair amount of money then we are going to court and get more money to work with.
But once we get our money – and it could be their limits – now we double-back to try and get reductions in hospital bills and get these people better deals with their doctors. And it just simply puts more money in our client’s pocket.”